/* =========================================================================
   Support Console — Material/Fluent neutral design system.
   No gradient, glass, transparent, color cards, color icon backgrounds.
   ========================================================================= */

/* ---------- Reset ---------- */
*, *::before, *::after { box-sizing: border-box; }
html, body { margin: 0; padding: 0; height: 100%; overflow: hidden; }
body {
  font-family: "Segoe UI Variable", "Segoe UI", system-ui, -apple-system, "Helvetica Neue", Arial, sans-serif;
  font-size: 13px;
  line-height: 1.4;
  color: var(--sc-text);
  background: var(--sc-bg);
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}
button, input, select, textarea {
  font: inherit; color: inherit; margin: 0;
  background: transparent; border: 0;
}
button { cursor: pointer; }
button:disabled, [disabled] { cursor: not-allowed; }
table { border-collapse: collapse; }
ul, ol { margin: 0; padding: 0; list-style: none; }
dl, dt, dd { margin: 0; }
pre { margin: 0; }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--sc-scrollbar); border-radius: 5px; border: 2px solid var(--sc-bg); }
::-webkit-scrollbar-thumb:hover { background: var(--sc-scrollbar-hover); }
::-webkit-scrollbar-track { background: transparent; }

/* ---------- Tokens (light) ---------- */
:root {
  /* Spacing */
  --sc-space-1: 4px;  --sc-space-2: 6px;  --sc-space-3: 8px;
  --sc-space-4: 12px; --sc-space-5: 16px; --sc-space-6: 20px;
  --sc-space-7: 24px; --sc-space-8: 32px;

  /* Radius */
  --sc-radius-sm: 2px; --sc-radius: 4px; --sc-radius-lg: 6px;

  /* Type */
  --sc-fs-11: 11px;
  --sc-fs-12: 12px;
  --sc-fs-13: 13px;
  --sc-fs-14: 14px;
  --sc-fs-16: 16px;
  --sc-fw-regular: 400;
  --sc-fw-medium: 500;
  --sc-fw-semibold: 600;
  --sc-mono: ui-monospace, "SFMono-Regular", "Menlo", "Consolas", "Cascadia Mono", monospace;

  /* Layout sizes */
  --sc-topbar-h: 48px;
  --sc-statusbar-h: 28px;
  --sc-tabbar-h: 36px;
  --sc-toolbar-h: 44px;
  --sc-row-h: 64px;
  --sc-composer-h: 100px;
  --sc-left-w: 300px;
  --sc-right-w: 340px;

  /* Color (neutral) */
  --sc-bg:                 #ffffff;
  --sc-surface:            #ffffff;
  --sc-surface-2:          #f7f7f7;
  --sc-surface-hover:      #f3f3f3;
  --sc-surface-active:     #ebebeb;
  --sc-text:               #1f1f1f;
  --sc-text-secondary:     #5f6368;
  --sc-text-tertiary:      #8a8a8a;
  --sc-border:             #e5e5e5;
  --sc-border-strong:      #d1d1d1;
  --sc-divider:            #ececec;
  --sc-focus:              #1d4ed8;
  --sc-focus-ring:         rgba(29, 78, 216, 0.25);
  --sc-scrollbar:          #c7c7c7;
  --sc-scrollbar-hover:    #a8a8a8;

  /* Intent (text-only, no fills) */
  --sc-intent-info:        #1d4ed8;
  --sc-intent-success:     #15803d;
  --sc-intent-warn:        #92400e;
  --sc-intent-danger:      #b91c1c;

  /* Shadow (very subtle) */
  --sc-shadow-1: 0 1px 0 rgba(0,0,0,0.04);
  --sc-shadow-2: 0 1px 2px rgba(0,0,0,0.06), 0 1px 1px rgba(0,0,0,0.04);
}

/* ---------- Tokens (dark via prefers-color-scheme) ---------- */
@media (prefers-color-scheme: dark) {
  :root {
    --sc-bg:              #1b1b1b;
    --sc-surface:         #1f1f1f;
    --sc-surface-2:       #232323;
    --sc-surface-hover:   #262626;
    --sc-surface-active:  #2c2c2c;
    --sc-text:            #ececec;
    --sc-text-secondary:  #a8a8a8;
    --sc-text-tertiary:   #7d7d7d;
    --sc-border:          #2a2a2a;
    --sc-border-strong:   #3a3a3a;
    --sc-divider:         #2a2a2a;
    --sc-focus:           #93c5fd;
    --sc-focus-ring:      rgba(147, 197, 253, 0.30);
    --sc-scrollbar:       #3a3a3a;
    --sc-scrollbar-hover: #545454;

    --sc-intent-info:     #93c5fd;
    --sc-intent-success:  #86efac;
    --sc-intent-warn:     #fcd34d;
    --sc-intent-danger:   #fca5a5;

    --sc-shadow-1: 0 1px 0 rgba(0,0,0,0.4);
    --sc-shadow-2: 0 1px 2px rgba(0,0,0,0.45), 0 1px 1px rgba(0,0,0,0.35);
  }
}

/* ---------- Icons (Hugeicons-style monochrome) ---------- */
.sc-i { width: 16px; height: 16px; flex: 0 0 16px; color: currentColor; }
.sc-i--sm { width: 14px; height: 14px; flex-basis: 14px; }
.sc-i--lg { width: 20px; height: 20px; flex-basis: 20px; }

/* ---------- Layout ---------- */
.sc-app {
  display: grid;
  grid-template-columns: var(--sc-left-w) minmax(480px, 1fr) var(--sc-right-w);
  grid-template-rows: var(--sc-topbar-h) 1fr var(--sc-statusbar-h);
  grid-template-areas:
    "tb tb tb"
    "ll cc rr"
    "sb sb sb";
  width: 100vw;
  height: 100vh;
  background: var(--sc-bg);
  color: var(--sc-text);
}
.sc-topbar  { grid-area: tb; min-width: 0; }
.sc-left    { grid-area: ll; min-width: 0; min-height: 0; display: flex; flex-direction: column; border-right: 1px solid var(--sc-border); background: var(--sc-surface); }
.sc-center  { grid-area: cc; min-width: 0; min-height: 0; display: flex; flex-direction: column; background: var(--sc-bg); }
.sc-right   { grid-area: rr; min-width: 0; min-height: 0; display: flex; flex-direction: column; border-left: 1px solid var(--sc-border); background: var(--sc-surface); }
.sc-statusbar { grid-area: sb; min-width: 0; }

/* ---------- Topbar ---------- */
.sc-topbar {
  display: flex;
  align-items: center;
  gap: var(--sc-space-5);
  padding: 0 var(--sc-space-5);
  background: var(--sc-surface);
  border-bottom: 1px solid var(--sc-border);
}
.sc-topbar__brand {
  display: flex; align-items: center; gap: var(--sc-space-2);
  font-size: var(--sc-fs-13); font-weight: var(--sc-fw-semibold);
  white-space: nowrap;
}
.sc-topbar__brand .sc-i { color: var(--sc-text-secondary); }
.sc-topbar__divider { width: 1px; height: 18px; background: var(--sc-border); }
.sc-topbar__stats {
  display: flex; align-items: center; gap: var(--sc-space-5);
  color: var(--sc-text-secondary); font-size: var(--sc-fs-11);
  white-space: nowrap; min-width: 0; overflow: hidden;
}
.sc-topbar__stat { display: inline-flex; align-items: center; gap: var(--sc-space-1); }
.sc-topbar__stat strong { color: var(--sc-text); font-weight: var(--sc-fw-semibold); }
.sc-topbar__spacer { flex: 1; }
.sc-topbar__actions { display: flex; align-items: center; gap: var(--sc-space-2); }

/* ---------- Buttons ---------- */
.sc-btn {
  display: inline-flex; align-items: center; gap: var(--sc-space-2);
  height: 28px; padding: 0 var(--sc-space-4);
  font-size: var(--sc-fs-12); font-weight: var(--sc-fw-medium);
  color: var(--sc-text); background: var(--sc-surface);
  border: 1px solid var(--sc-border-strong); border-radius: var(--sc-radius);
  white-space: nowrap; user-select: none;
  transition: background 80ms ease, border-color 80ms ease;
}
.sc-btn:hover:not(:disabled) { background: var(--sc-surface-hover); }
.sc-btn:active:not(:disabled) { background: var(--sc-surface-active); }
.sc-btn:focus-visible { outline: 2px solid var(--sc-focus-ring); outline-offset: 1px; }
.sc-btn:disabled { color: var(--sc-text-tertiary); border-color: var(--sc-border); }
.sc-btn--icon { padding: 0; width: 28px; justify-content: center; }
.sc-btn--sm { height: 24px; padding: 0 var(--sc-space-3); font-size: var(--sc-fs-11); }
.sc-btn--ghost { border-color: transparent; }
.sc-btn--ghost:hover:not(:disabled) { border-color: var(--sc-border); background: var(--sc-surface-hover); }
.sc-btn--primary {
  background: var(--sc-text); color: var(--sc-bg); border-color: var(--sc-text);
}
.sc-btn--primary:hover:not(:disabled) { background: #000; }
@media (prefers-color-scheme: dark) { .sc-btn--primary:hover:not(:disabled) { background: #fff; color: #000; } }
.sc-btn--primary:disabled { background: var(--sc-border-strong); border-color: var(--sc-border-strong); color: var(--sc-text-secondary); }
.sc-btn--danger { border-color: var(--sc-border-strong); color: var(--sc-intent-danger); }
.sc-btn--danger:hover:not(:disabled) { background: var(--sc-surface-hover); border-color: var(--sc-intent-danger); }

/* ---------- Inputs ---------- */
.sc-input, .sc-select, .sc-textarea {
  width: 100%;
  font-size: var(--sc-fs-12);
  color: var(--sc-text);
  background: var(--sc-surface);
  border: 1px solid var(--sc-border-strong);
  border-radius: var(--sc-radius);
  padding: 0 var(--sc-space-3);
  height: 28px;
  outline: none;
  transition: border-color 80ms ease, box-shadow 80ms ease;
}
.sc-input::placeholder, .sc-textarea::placeholder { color: var(--sc-text-tertiary); }
.sc-input:hover, .sc-select:hover, .sc-textarea:hover { border-color: var(--sc-text-tertiary); }
.sc-input:focus, .sc-select:focus, .sc-textarea:focus { border-color: var(--sc-focus); box-shadow: 0 0 0 3px var(--sc-focus-ring); }
.sc-textarea { height: auto; min-height: 60px; padding: var(--sc-space-2) var(--sc-space-3); resize: none; line-height: 1.45; }

/* Custom select */
.sc-select {
  appearance: none; -webkit-appearance: none; -moz-appearance: none;
  padding-right: 26px;
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%235f6368' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><polyline points='6 9 12 15 18 9'/></svg>");
  background-repeat: no-repeat;
  background-position: right 6px center;
  background-size: 14px 14px;
  cursor: pointer;
}
@media (prefers-color-scheme: dark) {
  .sc-select { background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23a8a8a8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><polyline points='6 9 12 15 18 9'/></svg>"); }
}

/* Search input with leading icon */
.sc-search {
  position: relative; display: flex; align-items: center; flex: 1; min-width: 0;
}
.sc-search > .sc-i { position: absolute; left: 8px; pointer-events: none; color: var(--sc-text-tertiary); }
.sc-search > input { padding-left: 28px; }

/* ---------- Pills (text-only, monochrome) ---------- */
.sc-pill {
  display: inline-flex; align-items: center; gap: var(--sc-space-1);
  height: 18px; padding: 0 6px;
  font-size: var(--sc-fs-11); font-weight: var(--sc-fw-medium);
  border: 1px solid var(--sc-border-strong); color: var(--sc-text-secondary);
  border-radius: var(--sc-radius-sm);
  white-space: nowrap;
}
.sc-pill[data-tone="info"]    { color: var(--sc-intent-info); border-color: var(--sc-intent-info); }
.sc-pill[data-tone="success"] { color: var(--sc-intent-success); border-color: var(--sc-intent-success); }
.sc-pill[data-tone="warn"]    { color: var(--sc-intent-warn); border-color: var(--sc-intent-warn); }
.sc-pill[data-tone="danger"]  { color: var(--sc-intent-danger); border-color: var(--sc-intent-danger); }
.sc-pill[data-tone="muted"]   { color: var(--sc-text-tertiary); border-color: var(--sc-border); }

/* Priority dot (no fill, just text + tiny dot) */
.sc-priodot { display: inline-flex; align-items: center; gap: var(--sc-space-1); font-size: var(--sc-fs-11); color: var(--sc-text-secondary); }
.sc-priodot::before { content: ""; width: 8px; height: 8px; border-radius: 50%; border: 1px solid var(--sc-text-tertiary); }
.sc-priodot[data-tone="urgent"]::before { background: var(--sc-intent-danger); border-color: var(--sc-intent-danger); }
.sc-priodot[data-tone="high"]::before   { background: var(--sc-intent-warn); border-color: var(--sc-intent-warn); }
.sc-priodot[data-tone="normal"]::before { background: transparent; border-color: var(--sc-text-tertiary); }
.sc-priodot[data-tone="low"]::before    { background: transparent; border-color: var(--sc-border-strong); }

/* ---------- Ticket Inbox (left) ---------- */
.sc-inbox__toolbar {
  display: flex; align-items: center; gap: var(--sc-space-2);
  height: var(--sc-toolbar-h);
  padding: 0 var(--sc-space-4);
  border-bottom: 1px solid var(--sc-border);
  background: var(--sc-surface);
}
.sc-inbox__filters {
  display: flex; align-items: center; gap: var(--sc-space-2);
  padding: var(--sc-space-2) var(--sc-space-4);
  border-bottom: 1px solid var(--sc-border);
}
.sc-inbox__filters .sc-select { flex: 1; min-width: 0; }

.sc-inbox__list { flex: 1; min-height: 0; overflow-y: auto; overflow-x: hidden; }

.sc-ticket-row {
  display: grid;
  grid-template-columns: 1fr auto;
  grid-template-rows: auto auto;
  grid-row-gap: 2px;
  padding: var(--sc-space-3) var(--sc-space-4);
  border-bottom: 1px solid var(--sc-divider);
  cursor: pointer;
  position: relative;
  user-select: none;
  transition: background 80ms ease;
}
.sc-ticket-row:hover { background: var(--sc-surface-hover); }
.sc-ticket-row.is-active { background: var(--sc-surface-active); }
.sc-ticket-row.is-active::before {
  content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 2px;
  background: var(--sc-text);
}
.sc-ticket-row__title {
  grid-column: 1; grid-row: 1;
  font-size: var(--sc-fs-13); font-weight: var(--sc-fw-medium); color: var(--sc-text);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.sc-ticket-row__pill {
  grid-column: 2; grid-row: 1; align-self: center;
}
.sc-ticket-row__meta {
  grid-column: 1 / -1; grid-row: 2;
  display: flex; align-items: center; gap: var(--sc-space-3);
  color: var(--sc-text-secondary); font-size: var(--sc-fs-11);
  overflow: hidden;
}
.sc-ticket-row__meta > span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sc-ticket-row__num { font-family: var(--sc-mono); }

/* ---------- Chat Header ---------- */
.sc-chat-header {
  display: flex; align-items: center; gap: var(--sc-space-4);
  height: 56px; padding: 0 var(--sc-space-5);
  border-bottom: 1px solid var(--sc-border);
  background: var(--sc-surface);
  min-width: 0;
}
.sc-chat-header__title { display: flex; flex-direction: column; min-width: 0; flex: 1; }
.sc-chat-header__title-row { display: flex; align-items: baseline; gap: var(--sc-space-3); min-width: 0; }
.sc-chat-header__num { font-family: var(--sc-mono); color: var(--sc-text-secondary); font-size: var(--sc-fs-11); flex: 0 0 auto; }
.sc-chat-header__name { font-size: var(--sc-fs-14); font-weight: var(--sc-fw-semibold); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sc-chat-header__meta { color: var(--sc-text-secondary); font-size: var(--sc-fs-11); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sc-chat-header__actions { display: flex; align-items: center; gap: var(--sc-space-2); flex: 0 0 auto; }

/* ---------- Chat Thread ---------- */
.sc-thread {
  flex: 1; min-height: 0;
  overflow-y: auto; overflow-x: hidden;
  padding: var(--sc-space-5) var(--sc-space-6);
  display: flex; flex-direction: column; gap: var(--sc-space-4);
  background: var(--sc-bg);
}
.sc-msg {
  display: flex; flex-direction: column; max-width: 76%;
  padding: var(--sc-space-3) var(--sc-space-4);
  border: 1px solid var(--sc-border);
  background: var(--sc-surface);
  border-radius: var(--sc-radius-lg);
  align-self: flex-start;
  word-wrap: break-word; overflow-wrap: anywhere;
}
.sc-msg[data-side="me"] {
  align-self: flex-end;
  background: var(--sc-surface-active);
  border-color: var(--sc-border-strong);
}
.sc-msg[data-side="system"] {
  align-self: center; max-width: 90%;
  background: transparent; border: 0;
  color: var(--sc-text-secondary); font-size: var(--sc-fs-11); font-style: italic;
  padding: var(--sc-space-1) 0;
}
.sc-msg__head { display: flex; align-items: baseline; gap: var(--sc-space-2); margin-bottom: 2px; }
.sc-msg__role { font-size: var(--sc-fs-11); font-weight: var(--sc-fw-semibold); color: var(--sc-text); }
.sc-msg__time { font-size: var(--sc-fs-11); color: var(--sc-text-tertiary); }
.sc-msg__body { font-size: var(--sc-fs-13); line-height: 1.5; white-space: pre-wrap; color: var(--sc-text); }

.sc-typing {
  align-self: flex-start; color: var(--sc-text-tertiary); font-size: var(--sc-fs-11); font-style: italic;
  padding: 0 var(--sc-space-2);
}

/* ---------- Composer ---------- */
.sc-composer {
  border-top: 1px solid var(--sc-border);
  padding: var(--sc-space-3) var(--sc-space-5) var(--sc-space-3);
  background: var(--sc-surface);
  display: flex; flex-direction: column; gap: var(--sc-space-2);
  min-height: var(--sc-composer-h);
}
.sc-composer__field {
  border: 1px solid var(--sc-border-strong);
  border-radius: var(--sc-radius);
  background: var(--sc-bg);
  display: flex; flex-direction: column;
  transition: border-color 80ms ease, box-shadow 80ms ease;
}
.sc-composer__field:focus-within { border-color: var(--sc-focus); box-shadow: 0 0 0 3px var(--sc-focus-ring); }
.sc-composer__field textarea {
  border: 0; outline: 0; padding: var(--sc-space-3) var(--sc-space-4);
  background: transparent; resize: none; min-height: 44px; max-height: 160px;
  font-size: var(--sc-fs-13); line-height: 1.5;
}
.sc-composer__bar {
  display: flex; align-items: center; gap: var(--sc-space-3);
  padding: var(--sc-space-1) var(--sc-space-2) var(--sc-space-2);
  border-top: 1px solid var(--sc-divider);
}
.sc-composer__hint { color: var(--sc-text-tertiary); font-size: var(--sc-fs-11); }
.sc-composer__count { color: var(--sc-text-tertiary); font-size: var(--sc-fs-11); margin-left: auto; }
.sc-composer__send { /* uses sc-btn--primary sc-btn--sm */ }

/* ---------- Inspector (right) ---------- */
.sc-inspector { display: flex; flex-direction: column; min-height: 0; height: 100%; }
.sc-tabs {
  display: flex; align-items: stretch;
  height: var(--sc-tabbar-h);
  border-bottom: 1px solid var(--sc-border);
  background: var(--sc-surface);
  flex: 0 0 auto;
}
.sc-tab {
  flex: 1; display: inline-flex; align-items: center; justify-content: center; gap: var(--sc-space-2);
  font-size: var(--sc-fs-12); color: var(--sc-text-secondary); cursor: pointer;
  background: transparent; border: 0; height: 100%;
  position: relative;
  transition: color 80ms ease;
}
.sc-tab:hover { color: var(--sc-text); }
.sc-tab[aria-selected="true"] { color: var(--sc-text); font-weight: var(--sc-fw-semibold); }
.sc-tab[aria-selected="true"]::after {
  content: ""; position: absolute; left: 0; right: 0; bottom: -1px; height: 2px; background: var(--sc-text);
}
.sc-tab:focus-visible { outline: 2px solid var(--sc-focus-ring); outline-offset: -2px; }

.sc-tabpane { flex: 1; min-height: 0; overflow-y: auto; overflow-x: hidden; }

.sc-section {
  padding: var(--sc-space-4) var(--sc-space-5);
  border-bottom: 1px solid var(--sc-divider);
  display: flex; flex-direction: column; gap: var(--sc-space-3);
}
.sc-section__title {
  font-size: var(--sc-fs-11); font-weight: var(--sc-fw-semibold);
  text-transform: uppercase; letter-spacing: 0.06em;
  color: var(--sc-text-tertiary);
  margin: 0;
}

.sc-kv {
  display: grid; grid-template-columns: 90px 1fr;
  row-gap: var(--sc-space-2); column-gap: var(--sc-space-3);
  font-size: var(--sc-fs-12);
}
.sc-kv dt { color: var(--sc-text-secondary); }
.sc-kv dd { color: var(--sc-text); word-break: break-word; }
.sc-kv dd code { font-family: var(--sc-mono); font-size: var(--sc-fs-11); background: var(--sc-surface-2); padding: 1px 4px; border-radius: var(--sc-radius-sm); }
.sc-kv dd pre { font-family: var(--sc-mono); font-size: var(--sc-fs-11); background: var(--sc-surface-2); padding: var(--sc-space-2); border-radius: var(--sc-radius-sm); overflow: auto; max-height: 160px; }

.sc-field { display: flex; flex-direction: column; gap: var(--sc-space-1); }
.sc-field label { font-size: var(--sc-fs-11); color: var(--sc-text-secondary); }

.sc-action-row { display: flex; gap: var(--sc-space-2); }
.sc-action-row .sc-btn { flex: 1; justify-content: center; }

/* ---------- Sessions ---------- */
.sc-rtc-banner {
  display: flex; align-items: center; gap: var(--sc-space-3);
  padding: var(--sc-space-3) var(--sc-space-4);
  border: 1px solid var(--sc-border-strong); border-radius: var(--sc-radius);
  background: var(--sc-surface-2);
  font-size: var(--sc-fs-12); color: var(--sc-text-secondary);
}
.sc-rtc-banner strong { color: var(--sc-text); }
.sc-rtc__video { width: 100%; aspect-ratio: 16/9; background: #000; border: 1px solid var(--sc-border); border-radius: var(--sc-radius); }
.sc-rtc__video[data-empty="true"] { display: flex; align-items: center; justify-content: center; color: #666; font-size: var(--sc-fs-12); }
.sc-rtc__rec-table { width: 100%; font-size: var(--sc-fs-12); }
.sc-rtc__rec-table th, .sc-rtc__rec-table td { padding: var(--sc-space-2) var(--sc-space-3); text-align: left; border-bottom: 1px solid var(--sc-divider); }
.sc-rtc__rec-table th { color: var(--sc-text-tertiary); font-weight: var(--sc-fw-medium); font-size: var(--sc-fs-11); text-transform: uppercase; letter-spacing: 0.04em; }

/* ---------- Notes & Activity ---------- */
.sc-note {
  border: 1px solid var(--sc-border); border-radius: var(--sc-radius);
  padding: var(--sc-space-3) var(--sc-space-4);
  display: flex; flex-direction: column; gap: var(--sc-space-1);
  background: var(--sc-surface);
}
.sc-note__head { display: flex; align-items: baseline; gap: var(--sc-space-2); font-size: var(--sc-fs-11); color: var(--sc-text-secondary); }
.sc-note__author { color: var(--sc-text); font-weight: var(--sc-fw-semibold); }
.sc-note__body { font-size: var(--sc-fs-12); line-height: 1.5; white-space: pre-wrap; }

.sc-activity { display: flex; flex-direction: column; gap: var(--sc-space-2); }
.sc-activity__row {
  display: grid;
  grid-template-columns: 110px 1fr;
  column-gap: var(--sc-space-3);
  font-size: var(--sc-fs-12);
  align-items: baseline;
}
.sc-activity__when { color: var(--sc-text-tertiary); font-variant-numeric: tabular-nums; }
.sc-activity__text { color: var(--sc-text); }
.sc-activity__action { font-family: var(--sc-mono); font-size: var(--sc-fs-11); color: var(--sc-text-secondary); }

/* ---------- Status bar ---------- */
.sc-statusbar {
  display: flex; align-items: center; gap: var(--sc-space-4);
  height: var(--sc-statusbar-h);
  padding: 0 var(--sc-space-5);
  background: var(--sc-surface);
  border-top: 1px solid var(--sc-border);
  color: var(--sc-text-secondary);
  font-size: var(--sc-fs-11);
}
.sc-statusbar .sc-conn { display: inline-flex; align-items: center; gap: var(--sc-space-2); }
.sc-conn__dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--sc-text-tertiary);
}
.sc-conn__dot[data-on="connected"]    { background: var(--sc-intent-success); }
.sc-conn__dot[data-on="connecting"],
.sc-conn__dot[data-on="reconnecting"],
.sc-conn__dot[data-on="disconnected"] { background: var(--sc-intent-warn); }
.sc-conn__dot[data-on="unauthorized"] { background: var(--sc-intent-danger); }
.sc-statusbar__spacer { flex: 1; }
.sc-statusbar__user { display: inline-flex; gap: var(--sc-space-2); }
.sc-statusbar__user b { color: var(--sc-text); font-weight: var(--sc-fw-medium); }

/* ---------- States ---------- */
.sc-state {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  text-align: center; gap: var(--sc-space-3);
  padding: var(--sc-space-7) var(--sc-space-5);
  color: var(--sc-text-secondary); font-size: var(--sc-fs-12);
  height: 100%; min-height: 160px;
}
.sc-state .sc-i { color: var(--sc-text-tertiary); width: 24px; height: 24px; }
.sc-state__title { color: var(--sc-text); font-size: var(--sc-fs-13); font-weight: var(--sc-fw-semibold); }
.sc-state--error { color: var(--sc-intent-danger); }
.sc-skel {
  background: var(--sc-surface-2);
  height: 12px; border-radius: var(--sc-radius-sm); margin: var(--sc-space-1) 0;
}
.sc-skel--ticket { display: grid; grid-template-rows: 14px 10px; row-gap: 6px; padding: var(--sc-space-3) var(--sc-space-4); border-bottom: 1px solid var(--sc-divider); }

/* ---------- Login screen ---------- */
.sc-login-bg {
  position: fixed; inset: 0; display: flex; align-items: center; justify-content: center;
  background: var(--sc-bg);
}
.sc-login-card {
  width: 360px;
  background: var(--sc-surface);
  border: 1px solid var(--sc-border);
  border-radius: var(--sc-radius-lg);
  box-shadow: var(--sc-shadow-2);
  padding: var(--sc-space-7);
  display: flex; flex-direction: column; gap: var(--sc-space-4);
}
.sc-login-card h1 { font-size: var(--sc-fs-16); font-weight: var(--sc-fw-semibold); margin: 0; }
.sc-login-card .sc-field label { font-size: var(--sc-fs-11); color: var(--sc-text-secondary); }
.sc-login-card .sc-input { height: 32px; }
.sc-login-card .sc-error { color: var(--sc-intent-danger); font-size: var(--sc-fs-11); min-height: 14px; }
.sc-login-card__brand { display: flex; align-items: center; gap: var(--sc-space-2); color: var(--sc-text-secondary); font-size: var(--sc-fs-11); }
.sc-login-card__hint { color: var(--sc-text-tertiary); font-size: var(--sc-fs-11); margin-top: var(--sc-space-2); text-align: center; }

/* ---------- Toast ---------- */
.sc-toast {
  position: fixed; bottom: calc(var(--sc-statusbar-h) + var(--sc-space-4)); right: var(--sc-space-5);
  max-width: 360px; padding: var(--sc-space-3) var(--sc-space-4);
  background: var(--sc-text); color: var(--sc-bg);
  border-radius: var(--sc-radius);
  box-shadow: var(--sc-shadow-2);
  font-size: var(--sc-fs-12);
  z-index: 200;
}

/* ---------- Drawer fallback for narrow viewports ---------- */
@media (max-width: 1080px) {
  .sc-app {
    grid-template-columns: var(--sc-left-w) minmax(380px, 1fr);
    grid-template-areas:
      "tb tb"
      "ll cc"
      "sb sb";
  }
  .sc-right {
    position: fixed; top: var(--sc-topbar-h); right: 0; bottom: var(--sc-statusbar-h);
    width: var(--sc-right-w); transform: translateX(100%); transition: transform 160ms ease;
    z-index: 50;
  }
  .sc-right.is-open { transform: translateX(0); box-shadow: -4px 0 16px rgba(0,0,0,0.12); }
  .sc-app:not(.right-open) .sc-btn--right-toggle { background: var(--sc-surface); }
}
@media (max-width: 760px) {
  .sc-app {
    grid-template-columns: 1fr;
    grid-template-areas: "tb" "cc" "sb";
  }
  .sc-left {
    position: fixed; top: var(--sc-topbar-h); left: 0; bottom: var(--sc-statusbar-h);
    width: var(--sc-left-w); transform: translateX(-100%); transition: transform 160ms ease;
    z-index: 50; border-right: 1px solid var(--sc-border);
  }
  .sc-left.is-open { transform: translateX(0); box-shadow: 4px 0 16px rgba(0,0,0,0.12); }
}

/* ---------- Utility ---------- */
.sc-divider-h { height: 1px; background: var(--sc-divider); margin: var(--sc-space-2) 0; }
.sc-truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sc-flex-row { display: flex; align-items: center; gap: var(--sc-space-2); }
.sc-flex-col { display: flex; flex-direction: column; gap: var(--sc-space-2); }
.sc-mt-2 { margin-top: var(--sc-space-2); }
.sc-mt-3 { margin-top: var(--sc-space-3); }
.sc-mt-4 { margin-top: var(--sc-space-4); }

/* ---------- Audio meter (voice session) ---------- */
.sc-audio-meter {
  display: flex; flex-direction: column; gap: var(--sc-space-2);
  padding: var(--sc-space-3) var(--sc-space-4);
  border: 1px solid var(--sc-border-strong); border-radius: var(--sc-radius);
  background: var(--sc-surface-2);
}
.sc-audio-meter__bar {
  height: 6px; width: 0%; background: var(--sc-text); border-radius: 3px;
  transition: width 80ms linear;
  max-width: 100%;
}
.sc-audio-meter__label { font-size: var(--sc-fs-12); color: var(--sc-text-secondary); }

/* ---------- Optimistic message states ---------- */
.sc-msg[data-state="sending"] { opacity: 0.65; }
.sc-msg[data-state="failed"]  { border-color: var(--sc-intent-danger); }
.sc-msg__retry { margin-top: var(--sc-space-2); display: flex; }

/* ---------- Attachments ---------- */
.sc-msg__attachments {
  display: flex; flex-direction: column; gap: var(--sc-space-2);
  margin-top: var(--sc-space-2);
}
.sc-att {
  display: inline-flex; align-items: center; gap: var(--sc-space-2);
  padding: var(--sc-space-2) var(--sc-space-3);
  border: 1px solid var(--sc-border-strong);
  border-radius: var(--sc-radius);
  background: var(--sc-bg);
  color: var(--sc-text);
  font-size: var(--sc-fs-12);
  text-decoration: none;
  cursor: pointer;
  user-select: none;
  max-width: 100%;
}
.sc-att:hover { background: var(--sc-surface-hover); }
.sc-att__icon { color: var(--sc-text-secondary); flex: 0 0 auto; }
.sc-att__meta { display: flex; flex-direction: column; min-width: 0; gap: 2px; }
.sc-att__name { font-weight: var(--sc-fw-medium); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sc-att__size { font-size: var(--sc-fs-11); color: var(--sc-text-tertiary); }
.sc-att--image { padding: 0; border-radius: var(--sc-radius); overflow: hidden; }
.sc-att--image img { display: block; max-width: 360px; max-height: 280px; width: auto; height: auto; }
.sc-att__error { color: var(--sc-intent-danger); font-size: var(--sc-fs-11); }

/* Composer chips (pending uploads) */
.sc-composer__chips {
  display: flex; flex-wrap: wrap; gap: var(--sc-space-2);
  padding: 0 var(--sc-space-2) var(--sc-space-2);
}
.sc-chip {
  display: inline-flex; align-items: center; gap: var(--sc-space-2);
  padding: 2px 6px; height: 22px;
  border: 1px solid var(--sc-border-strong); border-radius: var(--sc-radius-sm);
  font-size: var(--sc-fs-11); color: var(--sc-text-secondary);
  background: var(--sc-surface-2);
}
.sc-chip[data-state="uploading"] { color: var(--sc-text-tertiary); }
.sc-chip[data-state="failed"]    { color: var(--sc-intent-danger); border-color: var(--sc-intent-danger); }
.sc-chip__name { max-width: 160px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sc-chip__close {
  display: inline-flex; align-items: center; justify-content: center;
  width: 14px; height: 14px; border-radius: 50%; cursor: pointer;
  color: var(--sc-text-tertiary);
}
.sc-chip__close:hover { color: var(--sc-text); }

/* Drop zone over composer */
.sc-composer.is-drop { outline: 2px dashed var(--sc-focus); outline-offset: -4px; }

/* Force video element visible bahkan saat metadata belum loaded */
.sc-rtc__video {
  display: block;
  min-height: 240px;
  max-height: 480px;
  background: #0a0a0a;
}
.sc-rtc__video::-webkit-media-controls-fullscreen-button { display: inline-block; }

/* ============================================================
   RTC Overlay (modal besar untuk sesi aktif)
   ============================================================ */
.sc-overlay {
  position: fixed; inset: 0;
  background: rgba(0, 0, 0, 0.55);
  z-index: 300;
  display: grid;
  grid-template-rows: 48px 1fr 56px;
  grid-template-columns: 1fr;
  padding: 4vh 4vw;
  pointer-events: none;
}
.sc-overlay > * { pointer-events: auto; }
.sc-overlay__bar,
.sc-overlay__body,
.sc-overlay__footer {
  background: var(--sc-surface);
}
.sc-overlay__bar {
  display: flex; align-items: center; gap: var(--sc-space-3);
  padding: 0 var(--sc-space-5);
  border: 1px solid var(--sc-border);
  border-bottom: 0;
  border-radius: var(--sc-radius-lg) var(--sc-radius-lg) 0 0;
}
.sc-overlay__title { display: flex; align-items: center; gap: var(--sc-space-2); min-width: 0; flex: 1; }
.sc-overlay__title strong { font-weight: var(--sc-fw-semibold); font-size: var(--sc-fs-13); }
.sc-overlay__sub { color: var(--sc-text-secondary); font-size: var(--sc-fs-11); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sc-overlay__bar-actions { display: flex; gap: var(--sc-space-2); }
.sc-overlay__body {
  border-left: 1px solid var(--sc-border);
  border-right: 1px solid var(--sc-border);
  display: flex; align-items: center; justify-content: center;
  padding: var(--sc-space-5);
  min-height: 0;
  overflow: hidden;
}
.sc-overlay__video {
  display: block;
  width: 100%; height: 100%;
  object-fit: contain;
  background: #000;
  border-radius: var(--sc-radius);
}
.sc-overlay__footer {
  display: flex; align-items: center; gap: var(--sc-space-2);
  padding: 0 var(--sc-space-5);
  border: 1px solid var(--sc-border);
  border-top: 0;
  border-radius: 0 0 var(--sc-radius-lg) var(--sc-radius-lg);
}

/* Mini mode — picture-in-picture-ish bottom-right */
.sc-overlay[data-mode="mini"] {
  background: transparent;
  padding: 0;
  inset: auto;
  bottom: calc(var(--sc-statusbar-h) + var(--sc-space-3));
  right: var(--sc-space-5);
  width: 360px;
  height: 280px;
  grid-template-rows: 36px 1fr 40px;
  border-radius: var(--sc-radius-lg);
  box-shadow: var(--sc-shadow-2);
}
.sc-overlay[data-mode="mini"] .sc-overlay__bar { border-radius: var(--sc-radius-lg) var(--sc-radius-lg) 0 0; padding: 0 var(--sc-space-3); }
.sc-overlay[data-mode="mini"] .sc-overlay__body { padding: 0; }
.sc-overlay[data-mode="mini"] .sc-overlay__footer { padding: 0 var(--sc-space-3); }
.sc-overlay[data-mode="mini"] .sc-overlay__sub { display: none; }

/* Voice card */
.sc-voice-card {
  display: flex; flex-direction: column; align-items: center; gap: var(--sc-space-4);
  padding: var(--sc-space-7) var(--sc-space-5);
  text-align: center;
  width: 100%;
}
.sc-voice-card__icon {
  width: 96px; height: 96px;
  display: flex; align-items: center; justify-content: center;
  border: 1px solid var(--sc-border-strong);
  border-radius: 50%;
  color: var(--sc-text-secondary);
}
.sc-voice-card__icon .sc-i { width: 36px; height: 36px; }
.sc-voice-card__name { font-size: var(--sc-fs-16); font-weight: var(--sc-fw-semibold); }
.sc-voice-card__bars {
  display: flex; align-items: flex-end; gap: 3px;
  height: 64px; width: min(360px, 80%);
}
.sc-voice-bar {
  flex: 1; height: 4%;
  background: var(--sc-text-secondary);
  border-radius: 2px;
  transition: height 80ms linear;
  min-height: 4px;
}
.sc-voice-card__label { color: var(--sc-text-secondary); font-size: var(--sc-fs-12); min-height: 16px; }

/* Hide old in-panel video (now in overlay only) */
.sc-rtc__video { display: none; }

/* ---------- Push-to-talk ---------- */
.sc-ptt {
  display: flex; flex-direction: column; align-items: center; gap: var(--sc-space-2);
  margin-top: var(--sc-space-3);
}
.sc-ptt__btn {
  display: inline-flex; align-items: center; gap: var(--sc-space-2);
  height: 40px; padding: 0 var(--sc-space-5);
  font-size: var(--sc-fs-13); font-weight: var(--sc-fw-medium);
  color: var(--sc-text); background: var(--sc-surface);
  border: 1px solid var(--sc-border-strong); border-radius: 999px;
  user-select: none; cursor: pointer;
  transition: background 80ms ease, border-color 80ms ease, color 80ms ease;
  position: relative;
}
.sc-ptt__btn:hover:not(:disabled) { background: var(--sc-surface-hover); }
.sc-ptt__btn[data-state="talking"],
.sc-ptt__btn.is-talking {
  background: var(--sc-text);
  color: var(--sc-bg);
  border-color: var(--sc-text);
}
.sc-ptt__btn[data-state="talking"] .sc-i,
.sc-ptt__btn.is-talking .sc-i { color: var(--sc-bg); }
.sc-ptt__dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--sc-intent-success);
  display: inline-block; opacity: 0;
  transition: opacity 60ms linear;
  margin-right: var(--sc-space-1);
}
.sc-ptt__hint { font-size: var(--sc-fs-11); color: var(--sc-text-tertiary); }